The Power of Process: An Interview with Jeremy Pound
In the 1980s, the party-rock superstars in Van Halen demanded, via a clause embedded in their tour contract, that a bowl of blue M&Ms be delivered to their dressing room before the show. This seems like a very odd request to include in the contract so what was the reasoning behind it?
In business, creating processes and procedures is one of the most important things. I know, it can be difficult, but having documented written procedures will give your business structure and allow for massive growth and stability. It will prevent time from being wasted and create a system of checks and balances that will give you and your employees confidence. It’s also important that the processes create a “floor” for your employees to stand on and not a “ceiling” that will create road blocks and obstacles by make things more difficult. So what does this have to do with the blue M&Ms?
The clause was less an example of “simple rock star extravagance” than an ingenious, somewhat skewed safety measure. At the time the band had the largest production setup in history, each show taking hours to setup. After many false starts and delays with the setup they placed the blue M&M clause in the contract to make sure that someone was paying attention to the procedures. They would also use it as an signal that the setup is almost complete and time for the band to prepare for the show.
In this business podcast episode, you will discover:
- Why it’s important to create systems
- Creating systems should be easy, focus on creating 20% of the system that’s going to cover 80% of the task
- Why it’s important to implement a system that creates a “floor” for your employees and not a “ceiling”
- Some tools that you can use to create the systems with your team
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- Discover Your Talents: An Interview with Don Hutcheson
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- Increase Your Website Conversions: An Interview with Chris Dayley
- What comes first: Fulfillment or Success? An Interview with Chris Plough